Terms and Conditions for Appointments and Services

Our handyman visits your property to evaluate the project and provide an initial estimate of the expected work and pricing. Please note, this visit is strictly for estimation purposes and does not constitute a binding contract or final project price. During the project, if you request additional activities outside the original scope agreed upon, these will incur extra charges, and payment for these additions will be your responsibility.

The scope of work will be clearly outlined and agreed upon before the project start to ensure mutual understanding of what will be done. Any changes or extra work requested after the project commencement will be discussed, approved by you, and charged separately. This helps maintain transparency and allows you to control your budget.

Design and Work holds comprehensive safety and liability insurance for all visits and projects to protect both our clients and workers against accidents or damages. We strictly adhere to Health, Safety, and Environmental (HSE) standards at all times. During visits and the renovation process, we take all necessary precautions to ensure a safe environment for everyone involved, including following mandatory safety protocols and using appropriate protective equipment.

Should you need to cancel the project start appointment less than 24 hours before the scheduled time, a cancellation fee amounting to 10% of the total contract value will apply. This fee covers the preparation and planning costs already incurred on your behalf. Additionally, you will be responsible for reimbursing us any percentage fees paid to third-party booking platforms (eg, Werkspot.nl, Zoophy) related to your booking. This cancellation fee applies strictly to the project start, not to visits.

If you need to cancel a handyman visit or consultation, please provide at least 24 hours' notice. Visits canceled with short notice may incur a nominal fee to compensate for booking time and travel arrangements already made by our team. This helps us allocate resources efficiently and maintain quality service.

We strive to offer a flexible and client-friendly rescheduling policy. You can request to reschedule appointments with no penalty if you provide at least 24 hours' notice. We understand that circumstances change and will do our best to accommodate your preferred timing to keep the project on track without additional costs.

All cancellation fees and third-party booking fees are payable immediately upon notification of cancellation to avoid suspension or restriction of future booking privileges. For any additional work requested during the project, payment is expected promptly upon invoicing. Maintaining clear communication and timely payments ensures smooth project progress and a positive working relationship.

All cancellation, rescheduling, and project-related communications must be submitted via official company channels or the online booking platform to be valid and actionable. This measure avoids misunderstandings and guarantees that all parties have a clear record of agreements and changes.
Visits by our handyman outside The Hague may incur travel costs that will need to be paid by the client. In specific cases where the client rejects our offer or cancels the project after the visit outside The Hague, an invoice including the travel costs will be sent to the client and must be paid promptly.
All cancellation, rescheduling, and project-related communications must be submitted via online booking platform to be valid and actionable. Any other means of cancellation, including calling or sending a message to the company or any employee, are not acceptable; only cancellations made through the official cancellation link in the invitation are authorized.

If minor installation materials, such as glue or screws, are not supplied by the client or their supplier, Design and Work will provide these materials as needed to ensure proper completion of the work. The cost for such materials will be added to the final invoice, with a clear breakdown for transparency.​

All removed or old materials from the project will be placed at the client's front entrance or designated area inside the property. Design and Work is not responsible for transporting or disposing of these materials to the municipality or another location, unless this is specifically requested and quoted separately. If the client wishes for our team to manage removal beyond the entrance, a separate fee will be charged and must be agreed upon in advance.

Payment for all invoices is due within 7 days of the invoice date, in accordance with Dutch statutory requirements. Should payment not be received by the due date, the client will be sent a written reminder granting 14 additional days to settle the outstanding amount without penalty.

If payment is still not made after the grace period, our company reserves the right to charge statutory commercial interest on the overdue amount, as specified under Article 6:119a of the Dutch Civil Code. In addition, any reasonable legal and collection costs incurred due to payment delays will be added to the final sum, with a minimum charge of €40 for commercial clients.